Traverse City Location:
Ph: 231-946-1057 | Toll-Free: 877-639-1057


Grand Rapids Location:
Toll-Free: 877-639-1057

GTC – Customer Service

Customer Service Representative

Employee Class: Non-Exempt
Reports to: General Manager

PRIMARY PURPOSE: Maintain effective customer relations through prompt and efficient service, exercising judgment necessary to process customer orders, work with customers on forecast accuracy, and schedule delivery. Serves as liaison between customers, sales reps, production and shipping personnel. Overtime is occasionally required as is occasional flex of schedule.

ESSENTIAL DUTIES: Duties and responsibilities include the following. Other duties may be assigned as business demands.



WORK ENVIRONMENT: Grand Traverse Container is a manufacturing plant using corrugated paper. This work is performed in an office environment however often workers can be exposed to dust, odors, noise when in the shop area.

EDUCATION: Two (2) year degree or three (3) year relevant customer service experience or equivalent combination of education and experience that demonstrates the ability to do the job.

QUALIFICATIONS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Self motivated with strong drive to achieve results.